Frequently Asked Questions
NOTE: We recommend you place felt tips on the legs of furniture so the floors do not get scratched (especially during the curing process) if you accidentally drag or push a piece of furniture once the floor refinishing is finished (this will leave scratches).
On the contrast, water based finish is less durable, odorless and takes only 2-3 hours to dry. However, most of our customers want to have their floors last as long as possible so they opt for the polyurethane oil-based finish for a lasting effect.
- Disconnect and move all electrical equipment (stereos, speakers, TV’s, computer etc.) when possible. If we are doing work in your kitchen or bathroom, please be aware that we do not disconnect or connect any appliances that are connected to plumbing, gas, or electrical lines.
- Move all small furniture such as floor lamps, small bookcases and plant stands, out the area.
- Remove all small items, such as fragile items from any surface being moved. Clean out china cabinets, drawers, and bookshelves. Remove all artwork and mirrors from wall in the work area(s) as well as in surrounding areas.
- Empty closets of all items. If refinishing an entrance, mail slots will be unavailable to mailman, please make arrangements.
- Remove window treatments as possible, especially long draperies.
- We need access to 220 volt outlet (usualy from your dryer). If not available we will use your fuse box.
- Note: You will likely NOT have access to the areas being worked on for the duration of the job, so please make arrangements.
Gaps within your hardwood floor are natural occurrence. Your house contracts and expands with the change of the seasons and settles over time. The price of refinishing includes random putty work in areas most affected. It is impossible to match putty to the floor surface (you know where putty can be found on the floor, no one else can unless they look for it). Putty is a temporary remedy, over the years it hardens and gradually chips out of the floor. If you want extensive putty work (troweling) there is an extra fee.
To keep floors their best, we recommend that they be dusted, mopped, or vacuumed at least twice a week; more often on high traffic areas. Regular dusting, mopping or vacuuming is essential for the care of hardwood floors. A good quality dust mop or vacuum attachment is the most effective tool for cleaning dust and dirt off the floor.
Generally, hardwood floors can be cleaned with any water-based product and never oil(even if it says it is for cleaning hardwood floors). A solution such as “Murphy’s Oil” is a big no no for hardwood floors.
Spills and tracked-in dirt can be cleaned by lightly damp-mopping the floor with a household
sponge mop. Use clean water for regular sponge mopping. ONLY USE DAMP MOP. If necessary, weekly cleaning with a mild all-purpose cleaner is harmless. The finish manufactures recommend the following cleaning agents:
- Spic & Span Liquid 1/4 cup to a gallon of water
- Mr. Clean 1/4 cup to a gallon of water
- Persons Ammonia Cleaner 1/3 cup to a gallon of water
- Spic & Span Pine Liquid 1/4 cup to a gallon of water
- Pine Sol 1/4 cup to a gallon of water
- Lysol Liquid 1/4 cup to a gallon of water
- Windex, Glass Plus, Glass Works
- Spray glass cleaners on Water Dampened Sponge
* Recommended products (Offered by us):
Polycare hardwood floor cleaning system, contains:
- 20 oz. PolyCare Spray Cleaner
- 52″ telescopic mop handel
- Durable molded plastic mop head
- Machine washable terry cloth cover
- Cleaning guide
Additionally, we sell: Polycare spray, scuff remover, concentrate and terry cloth mop cover (2 per pack).
NOTE: DO NOT SPRAY DIRECTLY ON THE FLOOR.
DO NOT USE THE FOLLOWING PRODUCTS OR ANY PRODUCT SIMILAR IN NATURE:
– Dishwashing Detergent – Murphy’s Oil Soap
– Powdered All Purpose Cleaners – Formula 409
– Endust, Pledge, or other dusting products. – Paste Wax
– Future, Mop N Glow, Brite, or any other polish. – Fantastic
NOTE: Water and oil-based urethane finishes require little maintenance. For this reason DO NOT WAX SPRAY BUFF!! It is not necessary to wax or polish floor. Waxes or polishes will make the floor harder to clean and will cause problems for future re-coats.